What works today
Before the route is made: the brief
If the enquiry says the customer already booked a hotel, record it in the brief.1
Add the brief card
In the brief, use the Already booked card for the hotel.
2
Apply it to the route
The route gets a fixed overnight card called Booked by the traveller: and the hotel name.
3
Check Costing
Those nights have no hotel line in your cost.
For an extra stay
A stay you add by hand opens a line editor under its row. This includes stays added with + Room for the arrival night or + Another stay here. In the Stay part of that editor, tick Booked by the customer, not in your cost.Every hotel
If the customer books all the hotels, untick We book the hotels. See The customer books all the hotels.What is coming
A Customer books this choice on each hotel row, with a way to apply it to some nights of a stay.Screenshot to add when the hotel row choice is built.