> ## Documentation Index
> Fetch the complete documentation index at: https://help.localflow.travel/llms.txt
> Use this file to discover all available pages before exploring further.

# When the customer books only some of the hotels

> Localflow cannot yet mark one normal hotel row as booked by the customer. Read what works today and the ways around it until this is fixed.

Sometimes the customer books one or two hotels and you book the rest. Localflow can leave a stay out of your cost, but today you cannot do this from a normal hotel row in Costing. We are fixing this.

> [!WARNING]
>
> Today the normal hotel rows in Costing have no "booked by the customer" choice. The box exists, but only on some stays (see below).

## What works today

### Before the route is made: the brief

If the enquiry says the customer already booked a hotel, record it in the brief.

**1. Add the brief card**

In the brief, use the **Already booked** card for the hotel.

**2. Apply it to the route**

The route gets a fixed overnight card called **Booked by the traveller:** and the hotel name.

**3. Check Costing**

Those nights have no hotel line in your cost.

The commitments list shows these under **Hotels already booked**.

### For an extra stay

A stay you add by hand opens a line editor under its row. This includes stays added with **+ Room for the arrival night** or **+ Another stay here**. In the **Stay** part of that editor, tick **Booked by the customer, not in your cost**.

### Every hotel

If the customer books all the hotels, untick **We book the hotels**. See [The customer books all the hotels](https://help.localflow.travel/tasks/customer-books-all-hotels.md).

## What is coming

A **Customer books this** choice on each hotel row, with a way to apply it to some nights of a stay.

> [!NOTE]
>
> Screenshot to add when the hotel row choice is built.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.